Releases involving Stitch Team

Stitch Team February 20th, 2018

Update: Fixprovements


  • For those using order splitting to manage backorders/preorders, Stitch would create a new fulfillment as each line item became available. Now Stitch will add newly available items to existing, ready, unlocked fulfillments.

  • On invoice PDFs, the invoice ID now appears on the top-right corner of every page.

  • For early adopters on the new version of Stitch, custom line items no longer pass over to ShipStation. Custom line items no longer have a "shippable" option; use custom line items only for things that don't need shipping.

  • When generating an EDI 810 (invoice) document for SPS, Stitch will look at the S&H charge on the 850 (order) document if the S&H charge in Stitch is blank.


  • For early adopters on the new version of Stitch, eBay orders paid via PayPal were importing with the wrong order status. This is now fixed.

Stitch Team February 2nd, 2018

Update: Fixes + Last Call for LA Meetup

Last call for the Los Angeles meetup on February 7! Our recent SF meetup had over 150 attendees and a good time was had by all. We'd love to meet more of you face to face, and the best part is connecting with other retail/commerce professionals. We hope to see you there!


  • A recent performance update broke a few in-app buttons, including the dropdown menu on the publishing page and the “remove line item” option on transfer orders. These are now fixed. If you spot any more of these, please let our support team know.

  • Fixed an issue where orders split into multiple fulfillments weren’t, in some cases, pushing all fulfillment updates back to Shopify.

  • Stitch was pushing duplicate bills to QBO. This is now fixed. Bookkeepers, you make the world go round and we hope to make it up to you.

Stitch Team January 26th, 2018

Update: Fixes + SF/LA Meetups

If you’d like to meet others working in your field (as well as some of us!), consider attending one of our upcoming meetups. We’re hosting events in San Francisco on January 30 and Los Angeles on February 7.

The focus will be on learning from fellow brands and retailers, but if you have questions about Stitch, we’ll be here for you. We hope to see you there!


  • As a result of a recent infrastructure/performance improvement, you couldn’t remove tags from sales or purchase orders. This is now fixed.

  • Users weren’t able to delete product images or other product files. Now they can!

  • For customers using ShipStation and transactional stock logic (where stock goes down when units ship, rather than when orders close), voiding an order in Stitch wasn’t canceling the corresponding order in ShipStation. Now it does.

Stitch Team January 19th, 2018

Update: Fixes, Facetime, and Forthcoming Features

Happy Friday! We’ve been focused on bugfixes and features to be released in late Q1, early Q2 . Thank you to everyone who reports bugs and/or helps us build and test new functionality.

If you’d like to meet others working in your field (as well as some of us!), consider attending one of our upcoming meetups. We’re hosting events in San Francisco on January 30 and Los Angeles on February 7. The focus will be on learning from fellow brands and retailers, but if you have questions about Stitch, we’ll be here for you. We hope to see you there!


  • Filtering the Export Orders CSV by date was using date added to Stitch rather than the date of the order. This now filters based on order date.

  • Removing a purchase order tag would appear to work, but Stitch wasn’t actually saving the change. Now it does!

  • For customers using transactional stock (“stock decrements when units ship”), you couldn’t close a partially shipped order. Now you can!

  • For customers using transactional stock, Magento returns weren’t syncing into Stitch. Now they do!

Stitch Team January 8th, 2018

Update: Happy New Year!

Happy New Year! We hope you're recharged and ready to make 2018 a success. We've lifted our code freeze and are back in full swing.


  • Updating orders via our API (as well as many other API calls) should now be faster and more reliable.

  • Stitch will now route orders for custom channel orders (orders that import via CSV or NuORDER).

  • For accounts with dropshippable line items, the Variants page now loads about fifty percent faster.


  • When moving variants to another product, the “transfer images” option would sometimes duplicate images in the new parent product. Stitch now protects against this.

  • If you saved a stocktake with zero line items, you wouldn’t be able to edit it later. Saving a stocktake now requires at least one line item.

  • In the QuickBooks Online add-on settings, account mappings displayed as blank. Mappings now display properly.

  • In Auto Link settings, the Do not autolink option was displaying as blank. This now displays properly.

  • Improved the sync logic for Master of Price, which should fix performance issues for accounts using this feature.

Stitch Team November 17th, 2017

Update: Winter code freeze is coming

To help ensure stability and performance during the busy holiday season, we have a partial code freeze in place tomorrow through January 1st.

No new features or enhancements will be released during this time, but we’ll fix critical bugs and performance issues should they arise.

Stitch Team November 17th, 2017

Update: Flexibility, Visibility, and Performance

New Features


  • Customers using our transactional stock logic (“decrement stock when units ship”) should notice a number of improvements, including more control over when items release to fulfillment, easier order splitting, and new filters for easier order management. Transactional stock logic is available to customers on a current pricing plan.

  • When creating a manual order in Stitch, setting the order date to today used to save as midnight. Now we capture the time, which allows for more accurate holding periods in Stitch and order age in ShipStation.

  • We made improvements to our channel sync logic, which should result in faster channel syncs and more stable performance going into the holiday season.


  • The last column of the Supplier Association CSV wasn’t uploading for some customers. Now it should upload in entirety.

Stitch Team November 4th, 2017

Update: Bug Fixes


Stitch Team October 27th, 2017

Update: Help articles for everyone!


  • The Help icon is now in the bottom right corner of the app, which should make it easier for new folks to find and less in the way of everyday work.

  • In-app help articles should now be easier to read and scan thanks to some light text formatting.

  • We updated over 100 articles in the help center, which should come in handy when you need fast answers to questions about Product Taxonomy, Advanced Order Routing, and other functionality.

  • The Sales by Product report wasn't loading at all for some of our larger accounts. Now it should load for everyone.

Stitch Team October 23rd, 2017

Update: Make it better, do it faster


  • We upgraded a key part of our infrastructure, which should result in faster application response times.

  • We removed Revenue and Units Sold from the Variants view, which should noticeably improve page load times on larger accounts.

  • To reduce your risk of data loss, admins can no longer remove sales channels.

Stitch Team October 6th, 2017

Update: Work Behind the Scenes

Work continues behind the scenes to change how stock decrements in Stitch (for more info, read our prior update). This will be a substantial change to Stitch stock logic and a welcome feature for anyone who splits orders and/or ships before receiving payment.

Rest assured: we won't require migration to this new logic during Q4. We already have customers using this logic and we expect to migrate a few early adopters this quarter, so please contact Support or your customer success manager if you'd like to learn more.


Stitch Team September 24th, 2017

Update: Usability and Bug Fixes


  • Sales order line items now link to the Variant Detail page, giving you easy access to additional variant information.


  • You can once again add custom payment types to order invoices.

  • Results for deleted/archived variants should no longer appear when searching by SKU or UPC.

  • You can once again delete addresses and contacts within a parent contact record (e.g., an outdated billing contact at a vendor company).

Stitch Team September 11th, 2017

Update: Usability and Bug Fixes


  • To help folks who copy all/part of the listing title while linking listings, we moved the hyperlink from the listing title to the channel name (screenshot). Special thanks to our friends at ECD for flagging this!


  • SPS Commerce orders containing an apostrophe in the billing/shipping address weren't importing into Stitch. Now they are!

  • Account owners can once again view invoices via Profile Icon > Account & Billing.

Stitch Team August 27th, 2017

Update: Small changes up front, big changes behind the scenes

It's been a quiet month for Stitch release notes, but our team has been hard at work behind the scenes. The biggest project currently underway is a change to when units decrement.

In today's Stitch, stock goes down when sales orders close. This model is fine as long as orders are ready to close right after being shipped. But for wholesale orders that ship before being ready to close (or retail orders with split shipments), this model creates discrepancies between what you have on your shelves and what you have "in stock" in Stitch.

In future versions of Stitch, stock will decrement when units ship, rather than when sales orders close. This feature will first be available to new customers. Existing customers should be able to migrate later this year or wait until after the holiday rush. We'll share more with you via release notes as things develop.


  • If you have a 3PL integrated with Stitch, admins can now rename the associated warehouse via Settings > Locations > Edit.

  • The setting to automatically import a channel's products into Stitch inventory is now called Auto Import, rather than the more jargon-y Autobuild. Aside from the name change, it works exactly as before.

Stitch Team August 19th, 2017

Update: Bug Fixes and Usability Tweaks


  • The Link Listings page now includes hyperlinks to both the listing on your channel and the linked variant in Stitch, helping you ensure that you're linking the right products together.

  • When you exit the Link Listings page, Stitch now takes you back to whatever page you were on before—hopefully resulting in a smoother linking experience.


  • Stitch was prematurely packing pending Amazon orders, which lack a shipping address while in the pending state. This has been fixed, but the fix must be applied on a per-account basis. If you sell on Amazon and use auto packing, please contact Support to get the update.