Stitch Team November 17th, 2017

Update: Flexibility, Visibility, and Performance

New Features


  • Customers using our transactional stock logic (“decrement stock when units ship”) should notice a number of improvements, including more control over when items release to fulfillment, easier order splitting, and new filters for easier order management. Transactional stock logic is available to customers on a current pricing plan.

  • When creating a manual order in Stitch, setting the order date to today used to save as midnight. Now we capture the time, which allows for more accurate holding periods in Stitch and order age in ShipStation.

  • We made improvements to our channel sync logic, which should result in faster channel syncs and more stable performance going into the holiday season.


  • The last column of the Supplier Association CSV wasn’t uploading for some customers. Now it should upload in entirety.

Stitch Team November 4th, 2017

Update: Bug Fixes


Stitch Team October 27th, 2017

Update: Help articles for everyone!


  • The Help icon is now in the bottom right corner of the app, which should make it easier for new folks to find and less in the way of everyday work.

  • In-app help articles should now be easier to read and scan thanks to some light text formatting.

  • We updated over 100 articles in the help center, which should come in handy when you need fast answers to questions about Product Taxonomy, Advanced Order Routing, and other functionality.

  • The Sales by Product report wasn't loading at all for some of our larger accounts. Now it should load for everyone.

Stitch Team October 23rd, 2017

Update: Make it better, do it faster


  • We upgraded a key part of our infrastructure, which should result in faster application response times.

  • We removed Revenue and Units Sold from the Variants view, which should noticeably improve page load times on larger accounts.

  • To reduce your risk of data loss, admins can no longer remove sales channels.

Stitch Team October 6th, 2017

Update: Work Behind the Scenes

Work continues behind the scenes to change how stock decrements in Stitch (for more info, read our prior update). This will be a substantial change to Stitch stock logic and a welcome feature for anyone who splits orders and/or ships before receiving payment.

Rest assured: we won't require migration to this new logic during Q4. We already have customers using this logic and we expect to migrate a few early adopters this quarter, so please contact Support or your customer success manager if you'd like to learn more.


Stitch Team September 24th, 2017

Update: Usability and Bug Fixes


  • Sales order line items now link to the Variant Detail page, giving you easy access to additional variant information.


  • You can once again add custom payment types to order invoices.

  • Results for deleted/archived variants should no longer appear when searching by SKU or UPC.

  • You can once again delete addresses and contacts within a parent contact record (e.g., an outdated billing contact at a vendor company).

Stitch Team September 11th, 2017

Update: Usability and Bug Fixes


  • To help folks who copy all/part of the listing title while linking listings, we moved the hyperlink from the listing title to the channel name (screenshot). Special thanks to our friends at ECD for flagging this!


  • SPS Commerce orders containing an apostrophe in the billing/shipping address weren't importing into Stitch. Now they are!

  • Account owners can once again view invoices via Profile Icon > Account & Billing.

Stitch Team August 27th, 2017

Update: Small changes up front, big changes behind the scenes

It's been a quiet month for Stitch release notes, but our team has been hard at work behind the scenes. The biggest project currently underway is a change to when units decrement.

In today's Stitch, stock goes down when sales orders close. This model is fine as long as orders are ready to close right after being shipped. But for wholesale orders that ship before being ready to close (or retail orders with split shipments), this model creates discrepancies between what you have on your shelves and what you have "in stock" in Stitch.

In future versions of Stitch, stock will decrement when units ship, rather than when sales orders close. This feature will first be available to new customers. Existing customers should be able to migrate later this year or wait until after the holiday rush. We'll share more with you via release notes as things develop.


  • If you have a 3PL integrated with Stitch, admins can now rename the associated warehouse via Settings > Locations > Edit.

  • The setting to automatically import a channel's products into Stitch inventory is now called Auto Import, rather than the more jargon-y Autobuild. Aside from the name change, it works exactly as before.

Stitch Team August 19th, 2017

Update: Bug Fixes and Usability Tweaks


  • The Link Listings page now includes hyperlinks to both the listing on your channel and the linked variant in Stitch, helping you ensure that you're linking the right products together.

  • When you exit the Link Listings page, Stitch now takes you back to whatever page you were on before—hopefully resulting in a smoother linking experience.


  • Stitch was prematurely packing pending Amazon orders, which lack a shipping address while in the pending state. This has been fixed, but the fix must be applied on a per-account basis. If you sell on Amazon and use auto packing, please contact Support to get the update.

Stitch Team July 21st, 2017

Update: Bug Fixes


  • Orders importing from SPS EDI were missing carrier information (ship method). This should import properly now.

  • Accounts with a custom fiscal year and already in FY 18 weren't seeing year-end 2017 reports. Now they can!