Stitch Team June 15th, 2018

Update: Fixprovements


  • Stitch’s SFTP custom integration service (Channel Connect) now supports up to 250 new products/orders per sync. We also improved the queueing logic in cases where there are more than 250 new records to import.


  • On Stitch X, orders created manually on the Shopify admin were importing as POS orders. They now import just like any other web order.

  • On Stitch X, orders fulfilled via Amazon multi-channel fulfillment appeared as partially shipped even when they were fully shipped. Fixed!

  • On Stitch Classic, basic users weren’t able to create or edit transfer orders, even if they had the correct permissions. Transfer order user permissions should now work properly.

Stitch Team May 25th, 2018

Update: Transfer Order Rollout, Bug Fixes, and Improvements

Customers on Stitch X (our latest version of Stitch) have created over 600 transfer orders to allocate inventory across their business. If you're on Stitch X but haven't explored transfer orders, give them a look. If you use old transfer orders but haven't explored Stitch X, do check it out!


  • We improved our 3PL sync logic to reduce the risk of 3PLs pushing outdated stock values back to Stitch. This should reduce the risk of overselling when working with an integrated 3PL.

  • The new and improved Supplier Association CSV is now on for all accounts using multi-warehousing. If you’re not using multi-warehousing, consider using it to allocate inventory in Stitch.

  • On Stitch X, manually splitting orders now preserves the original ship method and adds it to the new fulfillment(s).


  • Product Update CSV exports were failing for products with lots of image files. These exports now handle much larger image sets.

  • When adding purchase order line items with a default reorder quantity, the quantity filled, but stubbornly changed to 0 upon save. Bug squashed!

  • Fixed a bug that interfered with Amazon multi-channel fulfillment on Stitch X. Customers using this feature now have better visibility into when an order is acknowledged (and eventually shipped) by Amazon.

  • Converting a variant into a bundle wasn’t properly clearing stock (bundles don’t hold stock in Stitch). Stitch now requires that you zero out stock before converting items into bundles.

  • When publishing to Shopify, Stitch would initially publish variants with 1 unit of stock. Now, Stitch will push stock according to your default Master of Stock settings.

Stitch Team April 27th, 2018

Update: New Transfer Orders, Channel Connect, and Bugfixes

If you’re one of over 200 accounts already on Stitch X, we’re rolling out new and improved transfer orders starting next week!

This rolls out first to accounts without an integrated 3PL; other accounts will follow, grouped by 3PL—which, where supported, will be able to ship and/or receive against these new TOs. The initial customer response has been great and we think they’ll help you allocate faster and smarter.

New Features

  • If you’re on Stitch X and want to connect a sales channel that lacks a direct integration, check out Channel Connect, a two-way connection between Stitch and an SFTP server.


  • The Taxonomy Manager allowed you to set a product category as its own parent category, which short-circuited Stitch’s simple robot brain and caused all sorts of mysterious downstream problems. Props to V (new Stitch engineer) for her first bug fix!

  • An error in our safety logic prevented some customers from archiving warehouses. This is now fixed. If you’re having trouble archiving a warehouse, our Support team can help you out.

  • If you were making draft orders on Stitch X, there was a bug preventing those orders from closing—even after being taken out of draft. Bug squashed!

Stitch Team April 14th, 2018

Update: Search Improvement, Small Updates, and Bugfixes

Search on the Products and Variants pages now shows more general suggestions first: tags, then products, then variants. This helps you quickly view stock information for a specific product or type of product:

To help us prioritize search improvements, share your thoughts via this short survey.

New Features

  • Your account menu (accessed by clicking your profile icon in the bottom-left corner) now shows you who you're logged in as and what version of Stitch you're using. If you haven't checked out Stitch X yet, definitely give it a look.


  • For customers on Stitch X, the Forcibly Released status has been relabeled as Manually Released. The old labeling was unclear and suggested something was wrong.

  • For customers on Stitch X, deleting a Stitch fulfillment wasn’t canceling the corresponding order in ShipStation. Now it does.


  • Supplier Association CSV downloads and uploads were failing for accounts with a large combination of variants and warehouses. We rebuilt the upload process to support much larger files. This is available to a small subset of customers and will be available to all within a few weeks. To skip the line, contact our Support team.

  • When adding variant sort order to the Variants page, we accidentally broke Low-Stock filters. Now they're back in action.

  • While improving search on new transfer orders, we broke search on old transfer orders. Now they both work as expected.

Stitch Team March 31st, 2018

Update: Reorder Variants, Archive Warehouses, Set Transfer Order Permissions

Holy moly—where did March go? We've got a bunch of updates to share with you.

New Features

  • Want to reorder variants by size or other attributes? Now you can!

  • Transfer order user permissions are now separate from purchase order permissions. If your teammates need access to one but not the other, this update’s for you.

  • Got an old Stitch warehouse (stock location) cluttering up your account? You can now archive warehouses.


  • Column header names on the Inventory CSV were outdated. Now they match the corresponding fields inside the app.

  • On Stitch X, you can now manually adjust stock for FBA warehouses and move stock out of them via a transfer order. Also, if a listing changes from FBA to FBM, stock will no longer automatically reconcile to 0.


  • We unintentionally replaced the Awaiting quantity with the Inbound quantity (a stock measure for new transfer orders, coming soon to Stitch X). The Awaiting quantities now display where they should.

  • In a small number of accounts, returns weren’t consistently adding units back to stock when that option was selected. Now they are!

  • Purchase order line items weren’t exporting to CSV. Fixed!

  • Editing PO line item quantities wouldn’t update aggregate awaiting quantities. Fixed!

Stitch Team March 2nd, 2018

Update: February Fixprovement Roundup


  • When generating an EDI 810 (invoice) document for SPS, if the S&H charge is blank in Stitch, Stitch will grab the S&H charge from the 850 (order) document and add it to both the Stitch invoice and the 810 (invoice) document.


  • You can once again upload profile images via Account > Profile. Admins can add profile images for other users via Account > Users. These images appear in the bottom-left Account avatar. For people using Stitch from a shared computer, this should help you know who you’re logged in as.

  • Magento returns weren’t appearing in Stitch when an order had configurable items. This is now fixed. Moving forward, returns for configurable line items will show one line item rather than two as before.

  • Publishing to Square was failing for variants with prices ending in .99. This now works!

  • Products weren’t loading into the eBay publishing tool. Now they do!

  • Etsy changed the way they send SKU values to Stitch, which broke certain listing updates on our end. This is now fixed.

  • When updating credit card billing info, account owners were seeing a false error. No longer! And thank you for your business :-)

Stitch Team February 20th, 2018

Update: Fixprovements


  • For those using order splitting to manage backorders/preorders, Stitch would create a new fulfillment as each line item became available. Now Stitch will add newly available items to existing, ready, unlocked fulfillments.

  • On invoice PDFs, the invoice ID now appears on the top-right corner of every page.

  • For early adopters on the new version of Stitch, custom line items no longer pass over to ShipStation. Custom line items no longer have a "shippable" option; use custom line items only for things that don't need shipping.

  • When generating an EDI 810 (invoice) document for SPS, Stitch will look at the S&H charge on the 850 (order) document if the S&H charge in Stitch is blank.


  • For early adopters on the new version of Stitch, eBay orders paid via PayPal were importing with the wrong order status. This is now fixed.

Stitch Team February 2nd, 2018

Update: Fixes + Last Call for LA Meetup

Last call for the Los Angeles meetup on February 7! Our recent SF meetup had over 150 attendees and a good time was had by all. We'd love to meet more of you face to face, and the best part is connecting with other retail/commerce professionals. We hope to see you there!


  • Fixed an issue where orders split into multiple fulfillments weren’t, in some cases, pushing all fulfillment updates back to Shopify.

  • Stitch was pushing duplicate bills to QBO. This is now fixed. Bookkeepers, you make the world go round and we hope to make it up to you.

Stitch Team January 26th, 2018

Update: Fixes + SF/LA Meetups

If you’d like to meet others working in your field (as well as some of us!), consider attending one of our upcoming meetups. We’re hosting events in San Francisco on January 30 and Los Angeles on February 7.

The focus will be on learning from fellow brands and retailers, but if you have questions about Stitch, we’ll be here for you. We hope to see you there!


  • As a result of a recent infrastructure/performance improvement, you couldn’t remove tags from sales or purchase orders. This is now fixed.

  • Users weren’t able to delete product images or other product files. Now they can!

  • For customers using ShipStation and transactional stock logic (where stock goes down when units ship, rather than when orders close), voiding an order in Stitch wasn’t canceling the corresponding order in ShipStation. Now it does.

Stitch Team January 19th, 2018

Update: Fixes, Facetime, and Forthcoming Features

Happy Friday! We’ve been focused on bugfixes and features to be released in late Q1, early Q2 . Thank you to everyone who reports bugs and/or helps us build and test new functionality.

If you’d like to meet others working in your field (as well as some of us!), consider attending one of our upcoming meetups. We’re hosting events in San Francisco on January 30 and Los Angeles on February 7. The focus will be on learning from fellow brands and retailers, but if you have questions about Stitch, we’ll be here for you. We hope to see you there!


  • Filtering the Export Orders CSV by date was using date added to Stitch rather than the date of the order. This now filters based on order date.

  • Removing a purchase order tag would appear to work, but Stitch wasn’t actually saving the change. Now it does!

  • For customers using transactional stock (“stock decrements when units ship”), you couldn’t close a partially shipped order. Now you can!

  • For customers using transactional stock, Magento returns weren’t syncing into Stitch. Now they do!